Knowledge of Coaching and Mentoring

  • Coaching or Mentoring - Comprehensive Comparison of the Two Methods

  • Explanation of the available types of coaching

  • Precise description of the most popular Coaching Models and the differences between them

  • Comprehensive tips on what to look for when selecting a Coach

  • Summary of the benefits of Coaching, both Business Coaching and Life Coaching

  • A list of the most dangerous Coaching Errors with a commentary

  • Differences between managers unconsciously focused on quick problem solving and managers using business coaching

  • A set of articles describing the History and Development of Coaching, including biographies of such significant figures as Tim Gallwey, Sir John Whitmore, or prof. David Clutterbuck

These are extensive excerpts from an article that was published by business coaching co-founder Sir John Whitmore in 2008. This article shows how deep the coaching and mentoring references are.

And taking into account the date of its publication, it shows the remarkable insight and knowledge of the human nature of its author.

The five provocative statements Sir John Whitmore shares at the end of this article are remarkably powerful and force you to reflect on the following topics:

  1. Consumerism vs Sustainability,

  2. Knowledge (technology) vs. Wisdom,

  3. Quantity vs. Quality,

  4. Hierarchy vs. Self-responsibility

  5. The future of coaching.

Coaching and Mentoring Journey by Sir John Whitmore

Where are we coming from? Where are we going?
 

I had no idea what I was getting into back in 1979 when, with the support of Tim Gallwey and three colleagues, I started a little London based tennis and ski school called The Inner Game. Our attempts to break into the tennis and ski teaching establishment were rejected (they thought that what we were doing was weird), so we set up successful independent recreational courses for adults in both.

The training manager of IBM (UK) came on a tennis course, loved it, and invited us to run a tennis day in a week long training for managers, as he believed that what we were doing would be transferable to the workplace. We did and it was, and so the journey began.

Some years later after several incarnations, we ceased to use The Inner Game name as it did not describe, to the world at large at least, what we were doing. Since we were all from a sports background, Tennis, Skiing, Motor racing, Athletics, and Hockey, the obvious word to use was coaching. With hindsight that may have been a mistake because the way we taught was diametrically opposed to the conventional instructional method that the term coaching was identified with, and with which plenty of people had had bad experiences. To invent a new word coaching might have been better. However the non-sport use of the term coaching is now becoming so widespread that it may in turn be changing the definition of the word for (the) good.

However we stuck with it then, and it so happened that at about that time Life Coaching emerged in California using similar principles also based in humanistic psychology, and the term was set. Little did we know then how big coaching would become, particularly in the workplace.

(...) (currently( Coaching is being enriched in quality too with many Academic programmes and degrees available, a wider variety of applications, and the clamour worldwide for deeper Transpersonal based coaching. Where is this later need coming from?

From deep inside the human soul.

So many of us have a yearning for more freedom of choice about our own lives and about the world we live in. This is why many people drop out of conventional work to become coaches, and this is what many of our clients want too. We see the mess the world is in; we read about the failings of our political and corporate leaders on the news every day, we see and are even beginning to feel the environmental degradation, and we are appalled by the social injustice that is rife still today.

 

What has gone wrong, and who is going to put it right? We have, and we are.

 

Our so-called leaders cannot for they know not how. That sounds dramatic, and hugely presumptuous, but wait; there is help on the way, and it is called evolution.

Just as, according to Darwin, biology adapts over time and becomes ever more complex and sophisticated, so does our psychology – or rather our psycho-spirituality both collectively and individually. That is the story and the only argument is, is this a genetic programme, or did someone write the script? The answer to that depends not so much on the reality, which it unlikely to be knowable in our lifetime anyway, but on our perspective, or the story we choose to live by.

The view of the level of collective psychosocial evolution of the many cultures on our planet is a very sensitive subject and it will depend upon the criteria from which we make the assessment.

 

Some people will do so, on economic grounds, and trumpet white Caucasians supremacy, but on the other hand, some indigenous tribes have discovered ways of living harmoniously to which we are yet to aspire, and Asians who are already showing us the way intellectually by other criteria. Asians incidentally don’t differentiate between psychological and spiritual development, but see it as the continuum that it is, so for them the transpersonal is normal.

Lump humanity together, something that has been enforced by the single global economic system and the internet, and we can see a collective trend, reflecting the predicted emerging stage of human evolution.

 

That trend is the inevitable crumbling of hierarchy and autocratic dominance, and the replacing rise of the demand for, and the reality of, personal choice and self-responsibility.

 

Human beings are now ready for that, but all change like this generates defiant resistance, and a breakdown before the build up. This is where humanity is. It is into this underlying evolutionary trend that coaching was born.

The hierarchy of religion will decline and self-determined spirituality will rise, as indeed it already is, and the need and search for meaning and purpose becomes more universal. Hence once more the urgent need for coach training to include transpersonal capability.

 

Of course the language of Coaching will change too. The methods will be so integrated into education and management in time that they become the norm and the word coaching will be dropped for those applications.

 

But let us shrink to the micro for a moment since the theme of this issue is language and I don’t want to miss an opportunity to make a point.

Coaching questions need to be absolutely clear and unambiguous, and that is helped by keeping them brief and singular. Many coaches have also discovered that the English language is rather sloppy or at least the way we use it can be. One question that I think should be banned is, “How did that feel?” The alternative, “What did you feel when that happened?” is fine – and if you can’t see the difference, take a day off from coaching to figure it out.

 

While on the subject of feeling, we also often fail to differentiate between feeling and thinking, for example; “I feel that you were ….” is a thought not a feeling. “I feel sad, happy, pain etc.” is a feeling.

But now back to the macro. I conclude with five provocative big picture statements for you to mull over and consider how they may effect your clients now, and influence your coaching into the future.

 

Consumerism is all about acquiring more, and more, and Sustainability is about using less and less. The two are not compatible and never can be. as a subconscious part of the evolutionary script, but also more consciously as a service to meet a growing need. So here we are, the pioneers of a fledgling industry that will expand beyond our wildest dreams in the coming decades. It will be embodied into education at all grades, management of all kinds, health and other care delivery, politics and diplomacy in time.

  1. Consumerism is all about acquiring more, and more, and Sustainability is about using less and less. The two are not compatible and never can be.
     

  2. Knowledge (technology) progress has run ahead of our Wisdom to use it responsibly. For example the arms trade and pornography are the main fuels of the technology industry.
     

  3. Our obsession with the acquisition of Quantity with early obsolescence has caused us to lose the appreciation of Quality, and even much of our ability to manifest it.
     

  4. Hierarchy is diminishing and Self-responsibility is destined to replace much of it, once we have learned how to be self-responsible from the mistakes we will make, and we emerge from the inevitable period of accompanying social breakdown.
     

  5. Coaching is the only non-stigmatised industry (not marginalised like psychotherapy or spiritual teaching) that is specifically geared to building selfresponsibility in people. The future of Coaching is only limited by our own self-limiting beliefs.
     

Development of Coaching and Mentoring in recent years

In recent years, there has been a significant increase in the demand for Mentors and Coaches. The main driving forces behind this trend are:

  1. increasingly, senior executives, managers, leaders, and professionals are expected to demonstrate that they are making efforts toward professional development.
     

  2. the workplace and the business environment are becoming more and more competitive,
     

  3. the influence of emerging industrialized countries is forcing radical changes in the required skill set of managers and specialists in developed countries,
     

  4. an increase in the variety of personal and professional skills, knowledge, and experience needed to succeed in today's global business environment.

 

As this demand grows, so does the variety of roles needed and the range of development services offered. Indeed, there are so many varieties and combinations of Mentoring and Coaching that it is becoming harder and harder to distinguish them, and it seems almost impossible to precisely categorize the varieties available today.

After reading the studies available here, you will notice that between Coach and Mentor there are great similarities, and nowadays the two roles are often combined. Both are expected to have: appropriate knowledge and experience; both must be able to listen actively; be masters of communication, creating and maintaining relationships; have the ability to understand both the work environment and the personal environment of the coachee; ask the right questions; refer coachees to other sources of help, as appropriate; identity, agree and set goals; assist in the development of action plans to achieve the goals; assist in monitoring and revising plans; and finally, know when it's time to end the coaching or mentoring relationship.

It is therefore worth emphasizing that the Coach works with individuals and organizations to help them achieve a higher level of performance and/or achieve other mutually agreed goals. The coach will necessarily take into account past results and events but will focus on activities and goals for the future. This approach is action-oriented and goal-oriented, focusing on where  Coachee is now, where he wants to be in the future, and how best to get him there.

 

In fact, this framework is familiar to those involved in strategic planning or project management as it underpins both approaches. Coach uses a similar,  structured approach and builds upon it to develop an action plan that will support the Coachee in achieving his goals.

Overall, the roles of Coach and Mentor have developed dramatically in recent years. However, these changes are generally assessed as positive, and now Coaching and Mentoring are considered good practices in the development process, both for individuals and for organizations.


Of course, every effort should be made to ensure that the Coach or Mentor and all undertaken activities are properly selected for a specific client. As we mention in many places on our website, a coaching or mentoring relationship is a very individual, one-of-a-kind journey.

Assuming that the above condition is met, both Coaches and Mentors have an important role to play in the development of individuals and organizations in today's business world. As the rate of change and the complexity of business operations increase, it is virtually certain that Coaches and Mentors will continue to play a key role in helping individuals and organizations manage this change and complexity more effectively.